SHIPPING AND DELIVERY
WHAT IS THE RETURN POLICY?
You can request a return within 14 days of delivery of the order. The product must be returned intact, unused, and complete with its original S&S Silk packaging.
ARE THERE PRODUCTS FOR WHICH RETURNS ARE NOT PERMITTED?
Customized or made-to-order products cannot be returned, except in cases of defects or non-conformity of the product received.
HOW CAN I CARE FOR MY SCARF?
To preserve its color, shine, and softness over time, we recommend gentle care and professional cleaning. Avoid direct contact with perfumes, cosmetics, water, and heat sources.
CAN THE COLORS VARY FROM THE IMAGES?
We strive to represent each creation as faithfully as possible. However, slight variations in color may depend on the screen used and the characteristics of the fabric.
HOW CAN I CHOOSE THE MOST SUITABLE SIZE?
The dimensions of each scarf are indicated on its respective product page. Each size offers different styling possibilities, from a more discreet detail to a more statement-making look.
HOW ARE THE PRODUCTS PACKAGED?
Every S&S Silk order is prepared with particular care and presented in its own dedicated packaging, designed to protect the product and make the unboxing experience special too.
CAN I BUY A PRODUCT AS A GIFT?
Yes. S&S Silk creations are carefully packaged and are also ideal as a gift.