PRODUCTS
WHERE ARE S&S SILK PRODUCTS MADE?
Every S&S Silk creation is printed and packaged in Como, the symbolic home of the Italian silk tradition and the inspiration behind our brand.
WHAT MATERIALS DOES S&S SILK USE?
Our creations are made with carefully selected fabrics, chosen with particular attention to quality, softness, and color vibrancy. The specific composition is indicated on each product page.
HOW CAN I CARE FOR MY SCARF?
To preserve its color, shine, and softness over time, we recommend gentle care and professional cleaning. Avoid direct contact with perfumes, cosmetics, water, and heat sources.
CAN THE COLORS VARY FROM THE IMAGES?
We strive to represent each creation as faithfully as possible. However, slight variations in color may depend on the screen used and the characteristics of the fabric.
HOW CAN I CHOOSE THE MOST SUITABLE SIZE?
The dimensions of each scarf are indicated on its respective product page. Each size offers different styling possibilities, from a more discreet detail to a more statement-making look.
HOW ARE THE PRODUCTS PACKAGED?
Every S&S Silk order is prepared with particular care and presented in its dedicated packaging, designed to protect the product and make the unboxing experience special too.
CAN I BUY A PRODUCT AS A GIFT?
Yes. S&S Silk creations are carefully packaged and are also ideal as a gift.
ORDERS AND PAYMENTS
WHICH PAYMENT METHODS DO YOU ACCEPT?
The available payment methods are securely displayed during checkout.
CAN I CHANGE OR CANCEL AN ORDER?
If the order has not yet been prepared or shipped, contact us as soon as possible. We will do our best to assist you with the modification or cancellation.
HOW CAN I TELL IF MY ORDER HAS BEEN CONFIRMED?
After completing your purchase, you will receive a confirmation at the email address provided during checkout.
RETURNS AND SUPPORT
CAN I RETURN A PRODUCT?
You can request a return within 14 days of delivery, subject to the terms and conditions of our return policy. The product must be returned intact, unused, and in its original packaging.
ARE THERE PRODUCTS EXCLUDED FROM RETURNS?
Custom-made or made-to-order products may be excluded from the right of withdrawal, except in the event of any defects or non-conformity.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR INCORRECT PRODUCT?
Contact us as soon as possible, providing the order number and attaching, if necessary, some photographs of the product received. Our customer service team will assist you in resolving the issue.
HOW CAN I CONTACT S&S SILK?
For information about products, orders, shipping, or returns, you can contact us using the details provided in the Contacts section of the website.
SHIPPING AND DELIVERY
WHAT IS THE RETURN POLICY?
You can request a return within 14 days of delivery of the order. The product must be returned intact, unused, and complete with the original S&S Silk packaging.
ARE THERE PRODUCTS FOR WHICH RETURNS ARE NOT PERMITTED?
Customized or made-to-order products cannot be returned, except in cases of defects or non-conformity of the product received.
WHEN WILL I RECEIVE MY ORDER?
Orders are prepared with particular care before shipping. Delivery times are indicated at the time of purchase and may vary depending on the destination.
WHERE ARE S&S SILK PRODUCTS MADE?
Every S&S Silk creation is printed and packaged in Como, the symbolic home of the Italian silk tradition and the inspiration behind our brand.
WHAT IS THE SHIPPING COST?
Shipping costs are calculated automatically at checkout based on the order destination. Any promotions or thresholds for free shipping will be indicated directly on the website.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you’ll receive an email with a tracking code so you can follow its delivery.
DO YOU ALSO SHIP INTERNATIONALLY?
Yes, S&S Silk also ships internationally. Delivery times and costs are calculated based on the destination at checkout.